Return Policy

RETURNS

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned, including:

• Perishable goods such as food, flowers, newspapers, or magazines

• Intimate or sanitary products

• Hazardous materials, flammable liquids, or gases

Other non-returnable items include:

• Gift cards

• Downloadable software products

• Certain health and personal care products

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Certain situations allow for partial refunds:

• Books showing signs of use

• Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records

• Any item not in its original condition, damaged or missing parts not due to our error

• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account.
Next, contact your credit card company; it may take some time before your refund is officially posted.
Then, contact your bank. There is usually a processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at od369963@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it later, we will send a refund to the gift giver, and they will be notified of your return.

Shipping

To return your product, please request it at: galaksilamp@gmail.com.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.